Dr Vivienne Nina Hunt
Business Manager, Auckland UniServices Ltd
Department:
Business School Research Office
Address: Owen G Glenn Building
12 Grafton Road
Auckland
Faculty: Business & Economics
Phone: +64 9 373 7599 Ext. 9239470
Mobile Phone: 021383395
Email: v.hunt@auckland.ac.nz
Qualifications:
2009 Doctorate of Philosophy in Management and Employment Relations University of Auckland
1990 MBA Excecutive programme University of Auckland
1980 New Zealand Certificate of Science Biochem/Microbiology Auckland University of Technology
Positions Held:
FromToInstitutionPosition Held
2006 Now Auckland Uniservices Ltd Business Manager
1999 2005 AUT University Faculty of Business Lecturer Management/Marketing Research
1999 2000 Manukau Institute of Technology Lecturer in Management/Marketing
1998 1998 HR International London Market Research Manager
1995 1997 UKPTF, London Commercial Manager
1991 1994 Meester bv Netherlands - Foodline - London base General Manager
1988 1991 Kraft General Foods NZ Ltd Marketing Manager
1987 1988 Tegel Foods (part of Goodman Fielder Wattie Ltd) Account Manager
1974 1987 Auckland Milk Corporation, (Country Foods Ltd) Quality Control Manager
Awards:
2006 New Horizons for Women Research Award
2006 University of Auckland Doctoral Partnership Award
1980 Top Scholar Graduating Award AUT
Teaching:
2007 101 Management MER Dept University of Auckland
2006 Post Grad HRM Guest lecturing
2004 Final Yr paper Supervisor Co-operative Education Project AUT
2004 Stage 2 paper Co-ordinator for Marketing Research AUT
2003 Ist year paper Globalisation and the Business Enterprise
2003 Stage 2 paper Managing Business Relationships AUT
2002 Ist year paper Environment of Business AUT
2002 Stage 2 paper Business Information Management AUT
2001 Stage 2 paper Marketing Research AUT
2000 Stage 1 and 2 Marketing Management AUT
1999 Stage 1 Marketing Research/Management 101 at MIT and AUT
Research Interests:
Call Centre Work: Careers for Women
The international literature on women working in call centre suggests that these contemporary work places are not positive for career development for the predominately female workforce. My research contested the international research and explored call centre employment in New Zealand. The research sought a number of women who had experienced career progress in six different call centre centres and found that career paths were possible in the New Zealand context. This was influenced by a tight labour market, smaller call centres and a co-operative approach to employment which lead to more flexible labour market practices and women achieving senior roles in the call centres examined. A survey of entry level staff and non participant observation found that call centre processes helped develop new skills and competencies, provided connection for many return to work mothers and new immigrants and developed the confidence of the mainly female workers.
Selected Publications:
Refereed Journal Articles
2006 HUNT, V.,  RASMUSSEN, E.,  LAMM, F.,  ‘NZ Employment Relations: Between Individualism and Social Democracy‘, Labour and Industry Vol 17, 1, 19-40.
2004 HUNT, V.,  ‘Call Centre Work for Women: Career or Stopgap?‘, Labour and Industry Vol 14, 3, 139-153.
2004 HUNT, V.,  ‘Call Centre Work: Careers for Women?‘, International Employment Relations Review 10, 2, 118-131.
Conference Paper
2008 HUNT, V.,  RASMUSSEN, E.,  ‘Connected, Competent and Confident: Career Success for Women Call Centre Workers‘, Labour Employment and Work Conference 2008
2007 HUNT, V.,  RASMUSSEN, E.,  ‘Turnover and Retention in a Tight Labour Market: Reflecting on New Zealand Research‘, AIRANZ Conference 2007 University of Auckland
2006 HUNT, V.,  ‘Call Centre Work: Careers for Women‘, 2nd Call centre Conference Monash University Australia
2006 HUNT, V.,  RASMUSSEN, E.,  ‘Call Centre Work: Helping to Address Work Life Balance?‘, International Labour Process Conference 2006
2006 HUNT, V.,  RASMUSSEN, E.,  LAMM, F.,  ‘From Black and White to Shades of Grey: Employment in NZ Call Centres‘, Labour Employment and Work Conference 2006
2004 HUNT, V.,  ‘Call Centre Work: Career or Stopgap‘, Ist Call Centre Conference Newcastle University, Australia
2004 HUNT, V.,  ‘Call Centre Work: Careers for Women ‘, Work Employment and Society 2004, Manchester
Other
2007 HUNT, V.,  ‘Developments in the Call Centre Industry: Book Review‘ In: Rasmussen (ed.), NZ Employment Relations Review
2006 HUNT, V.,  ‘Call Centres Get Parents Back to Work‘, New Zealand Herald, Dec 6



Share Print Email
AACSB EFMD EQUS ACCREDITED Accredited by Association of MBAs